TERMS & CONDITIONS

CHAMBERS SHIPPING

Moving Your World with Confidence

Effective Date: June 26, 2026

1. Acceptance of Terms

By using any service provided by Chambers Shipping, you agree to be bound by these Terms and Conditions. By proceeding with our services, you confirm that you have read, understood, and accepted these Terms in full. Continued use of our services constitutes ongoing acceptance.

2. Scope of Services

Chambers Shipping provides international courier and freight forwarding services, including but not limited to:

• USA to Jamaica Shipping

• Air Freight Services

• Package Forwarding

• Package Receiving & Processing

• Warehouse Handling

• Customer Package Tracking

• Package Pickup Services

• Customs Processing Assistance

Chambers Shipping reserves the right to modify, suspend, or discontinue any service at its discretion without prior notice.

3. Shipping Schedule

Shipments are processed multiple times each week based on carrier schedules.

Estimated delivery times are provided for convenience only and are not guaranteed. Delays may occur due to customs inspections, airline schedules, weather conditions, public holidays, or circumstances beyond our control.

4. Pickup Location

Packages may be collected at our pickup location:

Falmouth, Trelawny, Jamaica

At this time, pickup services only are available.

Chambers Shipping currently does not offer home or office delivery.

Customers are responsible for collecting their packages after notification.

5. Service Areas

Chambers Shipping proudly serves customers throughout Jamaica, with operations based in:

• Falmouth, Trelawny

Customers from surrounding parishes are welcome to utilize our pickup services.

6. Shipping Rates

Shipping charges are based on package weight and declared item value.

Current Rates

Rates are subject to change without prior notice.

7. Weight Rounding Policy

Packages weighing 0.5 lb or more above a whole pound will be rounded up to the next pound.

Examples:

• 2.4 lbs = Charged as 2 lbs

• 2.5 lbs = Charged as 3 lbs

• 7.8 lbs = Charged as 8 lbs

8. Customs Duties & Additional Fees

Customs charges apply only to packages with a declared value of $100 USD or more, in accordance with applicable Jamaican Customs regulations.

Customers are responsible for:

• Customs duties

• Government taxes

• Regulatory fees

• Import charges

Chambers Shipping is not responsible for customs delays, inspections, confiscations, or penalties imposed by government authorities.

9. Package Tracking & Pre-Alerts

Customers will receive a shipping address for purchases made in the United States.

After placing an online order, customers should:

• Obtain the tracking number from the retailer.

• Pre-alert the shipment using the Chambers Shipping system.

Pre-alerting your shipment allows us to:

• Identify your package more quickly.

• Process your shipment efficiently.

• Send regular email updates regarding your package's status.

Failure to pre-alert a shipment may result in processing delays.

10. Responsibility, Risk & Liability

All shipments are transported at the customer's own risk.

Chambers Shipping assumes limited liability for loss, damage, delays, or shipping errors.

Our responsibility begins once your package is received at our designated U.S. warehouse and ends when the package has been collected by the customer.

Chambers Shipping is not responsible for:

• Vendor mistakes

• Incorrect customer shipping information

• Packages lost before arriving at our warehouse

• Airline delays

• Customs processing delays

• Weather-related disruptions

• Third-party carrier issues

11. Packaging & Fragile Items

Chambers Shipping is not responsible for damage caused by inadequate packaging from vendors or senders.

Fragile items including:

• Electronics

• Glass

• Ceramics

• Liquids

• Cosmetics

• Decorative items

are shipped entirely at the owner's risk.

Customers are encouraged to request additional protective packaging from retailers whenever possible.

12. Prohibited & Restricted Items

The following items are strictly prohibited from shipment through Chambers Shipping:

• Toy guns

• Pepper spray

• Firearms

• Ammunition

• Swords and other weapons

• Radar detectors

• Unprocessed meat

• Live animals

• Firecrackers

• Explosives

• Lighters

• Matches

• Camouflage items (where prohibited by law)

• Cash

• Cheques

• Negotiable instruments

• Illegal drugs

• Hazardous materials

• Counterfeit goods

• Any item prohibited under Jamaican or U.S. law

Any prohibited item may be refused, confiscated, surrendered to the relevant authorities, or disposed of without refund.

13. Payments

Accepted payment methods may include:

• Cash

• Bank Transfer

• Online Transfer

• Approved Digital Payment Methods

All shipping charges, customs fees, and applicable service charges must be paid in full before packages are released.

Payments become non-refundable once shipment processing has commenced.

14. Claims & Complaints

Claims must be submitted within forty-eight (48) hours of package pickup.

Claims should include:

• Tracking number

• Invoice

• Photos (if applicable)

• Proof of purchase

WhatsApp messages alone do not constitute official claims.

Failure to report issues within the required timeframe may result in denial of the claim.

15. Storage & Unclaimed Packages

Customers are encouraged to collect packages promptly after notification.

Packages not collected within seven (7) days may incur storage charges.

Packages remaining unclaimed for thirty (30) days may be:

• Returned

• Donated

• Auctioned

• Disposed of

to recover storage and administrative costs.

Outstanding balances remain the responsibility of the customer.

16. Rewards Program

Coming Soon

Chambers Shipping will soon introduce a loyalty rewards program.

Customers will earn points for every package successfully pre-alerted through our system.

Accumulated points may be redeemed toward:

• Clearance fees

• Promotional discounts

• Future shipping rewards

Bonus promotional point campaigns may also be offered periodically.

17. Cancellations

Service cancellations must be requested before shipment processing begins.

Once shipment processing or customs clearance has started, cancellation requests may not be accepted.

Cancellation fees may apply where applicable.

18. Amendments

Chambers Shipping reserves the right to amend or update these Terms and Conditions at any time.

Updated Terms become effective immediately upon publication.

19. Entire Agreement

These Terms and Conditions constitute the complete agreement between Chambers Shipping and its customers regarding the use of our services.

Contact Information

Chambers Shipping

📍 Operating in Falmouth, Trelawny, Jamaica

📞 (201) 681-7667

📞 (843) 957-7945

Our Commitment

At Chambers Shipping, we believe shipping should be simple, transparent, and reliable. From the moment your package arrives at our U.S. warehouse until it's ready for pickup in Jamaica, we are committed to keeping you informed every step of the way. We value your trust and strive to provide dependable service with honest pricing and exceptional customer care.